SHIPPING INFORMATION

Orders placed before the cut-off, Monday–Friday (excluding holidays), ship the same day. Orders placed after the cut-off ship the next business day.

During peak holiday seasons, processing and delivery times may be extended.

All orders ship in plain, unmarked packaging with no logos or identifying marks.

Order Cancellation Fees

Cancellation requests submitted more than 15 minutes after an order is placed are subject to a 5% cancellation/restocking fee, where permitted by applicable law.

Orders that have already shipped cannot be canceled. Any subsequently authorized return is subject to the applicable return policy, including the 30% restocking fee and all product eligibility restrictions.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

For the most accurate delivery updates, please contact the shipping carrier directly using your tracking number.

After your package has been transferred to the carrier, After Dark Lace does not have the ability to directly update tracking information, control delivery schedules, or make changes to the carrier's delivery process.

Shipping carriers are responsible for providing updates regarding packages in transit.

We understand that carrier delays and delivery issues can occasionally occur.

In some cases, shipping carriers may mark a package as 'Delivered' before it physically arrives. We recommend allowing up to four business days for the package to arrive.

If your tracking information shows 'Delivered' but you have not received your package, please check your mailbox, surrounding property, building reception, and with household members or neighbors.

If your package remains missing after two business days, please contact After Dark Lace Customer Service for assistance.

Once a package has been marked as delivered by the shipping carrier, After Dark Lace is not responsible for packages that are subsequently lost, stolen, or misplaced, to the extent permitted by applicable law.

If you believe your package was delivered incorrectly or stolen, we recommend contacting the shipping carrier directly to initiate an investigation or file a claim.

After Dark Lace does not automatically provide replacements, exchanges, or refunds for packages confirmed as delivered by the carrier. Any applicable rights under consumer protection laws remain unaffected.

If your tracking information has shown no movement or updates for more than five business days, please contact our Customer Service team so we can assist with an investigation.

After Dark Lace orders begin processing shortly after they are submitted. Because orders may enter fulfillment quickly, we cannot guarantee that shipping addresses can be changed or corrected after an order has been placed.

If your order has already shipped and you need to update or correct your delivery address, please contact the shipping carrier directly using your tracking information.

Please be aware that changing a delivery address or shipping method may delay your package.

Additional fees may apply when requesting changes through the shipping carrier. Any applicable carrier fees are the responsibility of the customer.

International Address Changes

International shipping addresses cannot be changed after an order has been placed. Changes to the destination country or international delivery address may affect customs documentation, duties, taxes, and shipping arrangements.

Customers who need to use a different international address must request cancellation of the original order, if cancellation remains possible, and place a new order with the correct shipping details.

For additional protection against package theft, loss, or unauthorized delivery, After Dark Lace offers customers the option to purchase FedEx Signature Confirmation® at checkout, when available.

By declining this optional service, customers acknowledge and accept the following conditions:

1. 1Their package may be delivered without a recipient's signature.
2. 2Once the shipping carrier confirms successful delivery to the shipping address provided at checkout, responsibility for securing the package rests with the customer.
3. 3After Dark Lace is not responsible for packages reported lost, missing, or stolen after confirmed delivery.
4. 4Orders confirmed as delivered by the carrier are not eligible for automatic refunds, replacements, or store credit solely because the package cannot be located.
5. 5Customers who decline FedEx Signature Confirmation® accept the increased risk associated with unattended deliveries.
6. 6Customers must contact the shipping carrier directly to investigate missing packages, delivery discrepancies, or suspected theft.

Delivery Verification

After Dark Lace maintains order records, shipping information, tracking numbers, and carrier delivery confirmations to verify successful fulfillment.

These records may be provided to payment processors and financial institutions when responding to claims or payment disputes.

International Shipping Options

International shipping services and available delivery options will be displayed at checkout.

Available international shipping services include:

• FedEx International Connect Plus®
• FedEx International Priority®

Import duties, VAT and taxes are not included in your order total and must be paid by the recipient upon delivery. We cannot offer refunds for packages returned due to unpaid duties or refused delivery.