HOW CAN WE HELP?

You may be able to give delivery instructions directly to the shipping carrier, depending on the shipment and the services the carrier offers.

Leaving a package unattended can increase the risk of loss or theft, and After Dark Lace cannot guarantee that a carrier will follow specific instructions.

When the carrier confirms delivery to the address provided, that confirmation is important evidence the shipment was delivered. We do not automatically refund or replace packages reported missing or stolen after confirmed delivery.

We recommend choosing a secure delivery location and considering our optional FedEx Signature Confirmation® when available.

For eligible FedEx shipments, After Dark Lace offers optional FedEx Signature Confirmation® for $9.00 USD. When selected, the shipment requires the applicable FedEx signature service, adding an extra delivery verification step.

Signature confirmation is not shipping insurance and does not protect against every possible delivery issue. Customers who decline it acknowledge that eligible packages may be delivered without a recipient's signature.

This service applies to FedEx shipments only. See Shipping Information.

First check the delivery location, nearby entrances, household members, building reception and any carrier delivery photos. Then contact the carrier for more delivery information.

Carrier-confirmed delivery is important evidence that an order was fulfilled, and After Dark Lace does not automatically refund or replace shipments reported missing after confirmed delivery. You're welcome to contact us for help reviewing the tracking information. Your mandatory legal rights are not affected.

We begin processing orders quickly, so please contact us immediately if you need a cancellation or correction. Cancellation requests are not guaranteed once processing has begun.

Cancellation requests made more than 15 minutes after an order is placed are subject to a 5% cancellation/restocking fee, where permitted by applicable law.

Orders that have already shipped cannot be canceled or redirected. Any authorized return is subject to our return eligibility rules — including final-sale restrictions — and the 30% restocking fee.

International shipping addresses cannot be changed after an order is placed, because the destination affects customs documentation, duties, taxes and shipping requirements. If you need a different international address, request cancellation (if the order is still eligible) and place a new order; any cancellation fee still applies.

Our prices and promotions may change from time to time. The price confirmed when you purchase generally applies to that order.

We don't automatically make retrospective price adjustments if an item is later discounted — and likewise, you won't be charged more if its advertised price later increases. Promotions are subject to their published terms.

Return eligibility depends on the product category and when it was purchased:

• Lingerie and swimwear are final sale for hygiene reasons.
• Costumes purchased in September or October are final sale.
• Opened costumes purchased outside those months are final sale.
• Sale and designated final-sale items cannot be returned.
• Return requests must be submitted within 3 calendar days of delivery.
• Approved returns must be sent back within 14 calendar days after delivery.
• Approved discretionary returns are issued as store credit.
• A 30% restocking fee applies.
• You're responsible for tracked return shipping.
• Direct exchanges are not offered.

Read the full Returns & Refunds Policy. Mandatory consumer rights are preserved where applicable.

We follow our published Returns & Refunds Policy. Eligible approved returns are generally issued as store credit, subject to return conditions and fees.

Processing begins once your return is received, inspected and approved. Where a refund to the original payment method is required or authorized, it may take around 7–14 business days to appear, depending on your payment provider and bank. This does not mean every return qualifies for a monetary refund.

Please check that:

• The code was entered correctly.
• The promotion hasn't expired.
• Your order meets any minimum spend.
• The products in your bag qualify.
• The code hasn't already been used.
• The promotion doesn't exclude sale or final-sale items.
• It isn't being combined with an incompatible promotion.

If your code should be valid but still won't apply, contact us before placing your order — discounts can't be guaranteed retroactively after checkout.

Payments can be declined because of incorrect card details, insufficient funds, an expired card, mismatched billing information, bank security or international restrictions, or authorization issues.

Try checking your payment details and billing address, contacting your bank, or using another accepted payment method. After Dark Lace cannot override a card issuer's decision.

A temporary payment authorization can sometimes appear alongside a charge, and repeated checkout attempts may show several pending transactions. Pending authorizations are not necessarily completed payments.

If you use Shop Pay Installments or another installment provider, you'll see scheduled payments under your financing agreement — these aren't duplicates.

If you see multiple completed charges for the same order, contact us with your order number and transaction details. Never send us your full card number or other sensitive payment credentials.

We regularly refresh our collections and restock popular styles whenever inventory becomes available. Restocks depend on supplier availability, seasonal demand and the individual product.

Some limited-edition, seasonal or Halloween styles may not return once sold out, so check back often for new arrivals and returning favorites.

After Dark Lace E-Gift Cards are not available to purchase online just yet. We'll announce them here as soon as they launch.

In the meantime, contact us if you have a question about an existing store credit.