RETURNS & REFUNDS

The following merchandise is final sale and ineligible for standard returns:

1. Costumes purchased during September or October, regardless of condition.
2. Costumes purchased outside September and October that have been opened, worn, or removed from their original sealed packaging.
3. All lingerie and swimwear, whether opened or unopened, for hygiene reasons.
4. Sale, discounted, clearance, and Final Sale merchandise.
5. Merchandise that has been worn, washed, altered, damaged after delivery, or is missing required tags, hygiene liners, or original packaging.

These exclusions apply to discretionary returns and do not limit any rights customers may have under applicable law for defective, damaged, or incorrectly supplied goods.

Eligible merchandise must be new, unworn, unwashed, unopened, and in its original condition.

All original tags, hygiene liners, accessories, and packaging must be included.

Customers must provide proof of purchase.

Return requests must be submitted within 3 calendar days of confirmed delivery.

Authorized merchandise must be returned within 14 calendar days of confirmed delivery.

After Dark Lace reserves the right to inspect all returned merchandise before approving store credit.

Approved discretionary returns are subject to a 30% restocking fee and return shipping costs.

Store credit is issued only after successful inspection.

After Dark Lace does not offer direct exchanges.

If you would like a different size, color, or style, you must submit a return request for the original item, if eligible, and place a separate order for the replacement.

Replacement purchases are subject to current pricing, availability, and shipping charges.

All standard return conditions and applicable restocking fees remain in effect.

Damaged, defective, or incorrect merchandise must be reported to After Dark Lace within 3 calendar days of delivery.

Customers should provide their order number, a description of the issue, and clear photographs of the merchandise and packaging.

Please retain the original merchandise and packaging until the issue has been reviewed.

After Dark Lace will investigate reported issues and determine the appropriate resolution in accordance with applicable law.

This reporting deadline does not eliminate statutory rights that cannot legally be restricted.

Customers must receive return authorization before shipping merchandise.

Customers are responsible for purchasing return shipping and using a trackable shipping service.

After Dark Lace is not responsible for return packages lost or damaged in transit before receipt.

Customers should retain their return tracking information and proof of shipment.

After receipt and inspection, approved store credit will generally be issued within 7–14 business days.

A 30% restocking fee will be deducted from approved discretionary returns.

Original shipping charges are nonrefundable for discretionary returns.

Store credit will be issued according to the applicable terms and legal requirements.

FedEx Signature Confirmation® is recommended for additional delivery security when available at checkout.

Customers who decline an available signature confirmation option acknowledge that their package may be delivered without obtaining a recipient's signature.

Once a carrier confirms delivery to the address provided at checkout, claims involving missing or stolen packages will be reviewed using tracking records, delivery confirmation, and available carrier documentation.

After Dark Lace does not guarantee reimbursement or replacement for packages reported missing after confirmed delivery.

Declining signature confirmation does not waive any consumer rights or protections that cannot legally be excluded.

Customers are encouraged to contact the shipping carrier promptly if a package is marked delivered but cannot be located.

For additional protection against package theft, loss, or unauthorized delivery, After Dark Lace offers customers the option to purchase FedEx Signature Confirmation® at checkout, when available.

By declining this optional service, customers acknowledge and accept the following conditions:

1. 1Their package may be delivered without a recipient's signature.
2. 2Once the shipping carrier confirms successful delivery to the shipping address provided at checkout, responsibility for securing the package rests with the customer.
3. 3After Dark Lace is not responsible for packages reported lost, missing, or stolen after confirmed delivery.
4. 4Orders confirmed as delivered by the carrier are not eligible for automatic refunds, replacements, or store credit solely because the package cannot be located.
5. 5Customers who decline FedEx Signature Confirmation® accept the increased risk associated with unattended deliveries.
6. 6Customers must contact the shipping carrier directly to investigate missing packages, delivery discrepancies, or suspected theft.

Delivery Verification

After Dark Lace maintains order records, shipping information, tracking numbers, and carrier delivery confirmations to verify successful fulfillment.

These records may be provided to payment processors and financial institutions when responding to claims or payment disputes.

Order Cancellation Fees

Cancellation requests submitted more than 15 minutes after an order is placed are subject to a 5% cancellation/restocking fee, where permitted by applicable law.

Orders that have already shipped cannot be canceled. Any subsequently authorized return is subject to the applicable return policy, including the 30% restocking fee and all product eligibility restrictions.

International Address Changes

International shipping addresses cannot be changed after an order has been placed. Changes to the destination country or international delivery address may affect customs documentation, duties, taxes, and shipping arrangements.

Customers who need to use a different international address must request cancellation of the original order, if cancellation remains possible, and place a new order with the correct shipping details.

All discretionary return requests are reviewed individually by After Dark Lace.

After Dark Lace reserves the right to reject returns that do not meet the published return conditions, including merchandise showing signs of wear, washing, alteration, or missing original packaging.

Suspected fraud, return abuse, excessive returns, or misrepresentation may result in additional verification, rejection of discretionary returns, or restrictions on future purchases, where permitted by law.

Customers are encouraged to contact After Dark Lace directly to resolve order concerns before initiating a payment dispute.

If a payment dispute is filed, After Dark Lace reserves the right to submit relevant evidence to the payment processor, including order confirmations, checkout records, published policies, customer communications, shipping records, delivery confirmation, and return inspection documentation.

Payment disputes will be handled according to applicable law and payment network rules.

Nothing in this policy restricts a customer's lawful right to dispute a charge or exercise applicable consumer protections.