All return requests must be initiated within 3 calendar days of delivery.
Returns
AFTER DARK LACE · CUSTOMER CARE
RETURN REQUEST ↗Returns
Need to request a return? Review our policy before contacting our team. All requests are reviewed for eligibility and require approval before any items are shipped back.
A 30% restocking fee applies to eligible, approved returns.
Remaining eligible merchandise value is issued as store credit; no refunds to the original payment method.
Before you submit a request
We review returns on a case-by-case basis. A request does not guarantee approval, and the items listed below are not eligible for return.
Do not send items without prior approval. Returns shipped without prior approval will automatically be returned to the sender.
How to request a return
01
Check eligibility
Contact us within 3 calendar days of delivery. Review the excluded items and the required unopened, unworn, unused condition.
02
Send your request
Select “Return Request” and include your order number, delivery date, items, and reason for the request. For damage or incorrect items, include photos.
03
Wait for approval
Our team will review the request. If approved, we'll provide instructions. Do not ship anything before receiving authorization.
04
Send with tracking
Use tracked return shipping at your expense. After receipt and inspection, approved store credit is processed in 7–14 business days.
Full return policy
Return eligibility and item condition
All returns must be initiated within 3 calendar days of delivery. Eligible merchandise must be unopened, unworn, unused, and in its original packaging. Items that do not meet these conditions may be refused. Approval is required before return shipping.
Final sale and non-returnable items
For hygiene reasons, wigs, lingerie, hosiery, and intimate apparel are final sale. Gift cards, clearance items, and items marked final sale are also non-returnable.
All costumes purchased September 1, 2026 through December 31, 2026 are final sale, regardless of delivery date.
All costumes purchased September 1, 2026 through December 31, 2026 are final sale, regardless of delivery date.
Store credit and the 30% restocking fee
Eligible, approved returns are subject to a 30% restocking fee. The remaining eligible merchandise value is issued as store credit only. No refunds are provided to the original payment method. Original shipping charges and fees are non-refundable.
Return shipping and international orders
Customers are responsible for tracked return shipping and any applicable international duties or taxes. Original shipping charges and fees are non-refundable. Do not send anything until our team approves your request and provides return instructions.
Inspection and processing
All received returns are inspected. Merchandise that is opened, worn, used, or missing its original packaging may be refused. Approved returns are processed within 7–14 business days of receipt, after inspection.
Damaged, defective, or incorrect items
Damaged or incorrect items must be reported within 48 hours of delivery. Email support@afterdarklace.com with your order number and clear photos of the item and issue for review. Do not ship the item without instructions.
Terms & conditions
All return requests are reviewed individually, including whether merchandise meets the required original, unopened, unworn, and unused condition. After Dark Lace may decline returns that do not meet the conditions stated above. Requests to return ineligible or final-sale merchandise are not approved under this policy.
We may ask for order information and photographs to review a request. Please do not ship any item unless you have received express return authorization. This policy is subject to applicable consumer protection laws.
Request a return
Contact our customer care team with your order details to request approval. Submitting a request does not initiate a return or create a shipping label.
RETURN REQUEST ↗support@afterdarklace.com