Returns
Returns & Store Credit Policy
At After Dark Lace, we want you to love every purchase. If for any reason you’re not completely satisfied, we accept eligible returns in accordance with the policy below.
Return Eligibility
Returns must be initiated within 14 days of the delivery date.
To begin a return, you must first contact our Customer Support team at support@afterdarklace.com. Returns sent without prior authorization may be refused and returned to the sender.
Once your return request has been approved, you will receive instructions on how and where to return your item(s).
Store Credit Only
After Dark Lace does not offer refunds to the original payment method.
Eligible returns will receive store credit only, issued after the returned item has been inspected and approved.
A 30% restocking fee will be deducted from the value of all approved returns before store credit is issued.
Shipping charges, duties, taxes, and any shipping protection purchased at checkout are non-refundable.
Original Condition
For hygiene and customer safety, all returned merchandise must:
- Be unworn, unused, and unwashed.
- Be free from perfume, makeup, deodorant, stains, pet hair, odors, or any signs of wear.
- Include all original tags, labels, packaging, and accessories.
- Have all hygiene liners and protective seals fully intact where applicable.
Every return is inspected upon arrival at our warehouse. Items that do not meet these requirements may be rejected and returned to you at your expense.
Non-Returnable Items
For hygiene reasons, the following items are final sale and cannot be returned:
- Panties, briefs, thongs, or other intimate bottoms.
- Bodysuits without original hygiene protection.
- Hosiery and stockings that have been opened or worn.
- Nipple covers, adhesive products, or intimate accessories.
- Gift cards.
- Sale, clearance, promotional, or final sale merchandise.
- Any item marked as non-returnable at the time of purchase.
Return Shipping
Customers are responsible for all return shipping costs unless an item was received damaged or incorrect.
We recommend using a tracked and insured shipping service, as returned packages remain your responsibility until they are delivered to our warehouse.
Processing Times
Please allow 7–14 business days after your return has been delivered for inspection and processing.
If approved, your store credit (less the 30% restocking fee) will be issued electronically and sent to the email address used when placing your order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact support@afterdarklace.com within 48 hours of delivery. Include your order number along with clear photographs of the item and packaging so we can resolve the issue as quickly as possible.
Refused Returns
Returns that fail to meet this policy may be declined and shipped back to you. If we do not receive a response regarding a refused return within 30 days, we reserve the right to dispose of the item.
Fraud Prevention
After Dark Lace reserves the right to refuse returns, cancel store credit, limit future purchases, or suspend customer accounts where we reasonably suspect fraudulent activity, abuse of our return policy, excessive returns, or attempts to return items that were not originally purchased from After Dark Lace.
Contact Us
For all return requests and questions regarding this policy, please contact:
Email: support@afterdarklace.com
Please do not send any items back without first obtaining return authorization from our Customer Support team.